Here are solutions for technical problems that might come up using Eureka’s Photo Magic:

Setup and Installation
Upon start Eureka’s Photo Magic brings up the following message: "Your system clock appears to have been changed..."
This is caused by the software protection mechanisms of Eureka’s Photo Magic. Please contact Technical Support to get a so called "clock fix key"!

Importing Photos
Eureka’s Photo Magic does not recognize my camera
For importing digital photographs from a camera, Eureka’s Photo Magic requires a digital camera connected to your PC via a serial, USB, or FireWire interface and a software driver for your camera. This driver must show the camera's memory in the Windows Explorer's drive list! Most newer digital cameras have that anyway. The other options are to use a serial or USB memory-card reader or the camera’s TWAIN driver, if available. Most of these card reader devices show the data from the memory card in Windows Explorer. (Please consult your camera's/reader's manual for details.)

CD Writing
First please update to the latest version if you don’t already have and retry CD writing.

CD writing does not work. My CD writer is not recognized
On some machines Eureka’s Photo Magic has trouble recognizing the CD writer. Please get an alternate WNASPI32.DLL ASPI layer driver and copy the file into the directory where you have installed Eureka’s Photo Magic (usually c:\program files\Eureka’s Photo Magic). There are several companies publishing WNASPI32.DLL files, here are two that we recommend:

Ahead Software AG (makers of NERO CD software products): ftp://ftp6.nero.com/wnaspi32.dll

Adaptec Inc.: download from http://www.adaptec.com/worldwide/support/suppdetail.html?prodkey=ASPI-4.70

CD writing does not work. I get the error "Send CUE sheet failed"
Please restart the CD wizard and enable the "Alternate Writing Method (TAO)" option on the page where you select your writer device.

If both methods do not help, please download Eureka’s Photo Magic's CD Writer Test (200kb), run the software and send us the logfile (instructions are inside the program!).

Viewing Photos on Video CDs using DVD Players
I cannot view the photos from a VCD created with Eureka’s Photo Magic on my DVD player
There are several reasons that can cause this:

• Your DVD/VCD player is not VCD 2.0 compatible or does not support PBC (Play Back Control)
• PBC is not enabled on your player (see player's manual to enable it)
• your player does not support recordable discs at all because of wavelength problems (a common problem on older players)
• your player does not support CD/RW discs, please try a CD/R disc

When viewing VCDs on my DVD/VCD player I don't see transitions and I don't hear the music. But when I test the slideshow on the PC everything is fine.
Please do not mix up the slideshow (for Windows) and the VCD format:

• Using the Slideshow Wizard you can create slideshows with transitions and background music. These slideshows are only viewable on Windows systems.
• When creating VCD slideshows Eureka’s Photo Magic only supports single images without transitions and music
• Using the CD-ROM Wizard you can create CDs with both types of data on one disc, but a VCD player will only play the version without music and transitions
• Note: Although the VCD format would support music and transitions this would mean that the images would only be in 1/4 of the resolution. Eureka’s Photo Magic is programmed for the best image quality and therefore cannot make use of transitions etc.

Sending Emails

Sending of emails does not work
To send emails with Eureka’s Photo Magic you need a MAPI compatible email software that is installed and configured on your computer. For example Outlook 2000, Outlook Express, Netscape Mail and others are MAPI compatible. Please configure and test your email client first, then - in the mail program options, set them to be the MAPI handler on your computer.

I am still having problems with sending email via MAPI
Eureka’s Photo Magic uses the standard MAPI interface on your computer to send emails. Well known MAPI compliant e-mail software include Eudora, Outlook, Outlook Express, Novell GroupWise and Netscape Messenger. Pegasus Mail is not MAPI compatible. Unfortunately the MAPI settings can be quite mixed up when several email clients are installed/upgraded/deinstalled on your computer. Apart from trying to reinstall your email program there is no simple way to cure these problems. We have set up a list of resources to help you.

Correcting MAPI Problems

Here are some links that deal with MAPI setup problems that might help with your special configuration:

• Microsoft:
  • INFO:Supported MAPI Configurations (Q288836) http://support.microsoft.com/default.aspx?scid=kb;en-us;Q288836
  • Outlook 2000: How to Troubleshoot Internet E-mail Configuration Problems http://support.microsoft.com/default.aspx?scid=KB;EN-US;q254832&
  • Windows 2000 Does Not Include Windows Messaging by Default (Q254458) http://support.microsoft.com/default.aspx?scid=kb;en-us;Q254458
  • Windows Messaging Errors After You Upgrade to Windows XP (Q314491) http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314491
  • How to Reinstall Microsoft Fax and Windows Messaging (Q235713) http://support.microsoft.com/default.aspx?scid=kb;en-us;Q235713
  • INFO: Differences Between CDO, Simple MAPI, and Extended MAPI (Q200018) http://support.microsoft.com/default.aspx?scid=kb;en-us;Q200018
  • Additional information: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q293431 http://support.microsoft.com/default.aspx?scid=kb;en-us;Q290936 http://support.microsoft.com/default.aspx?scid=kb;en-us;Q306962
• Lotus Notes:
  • Notes MAPI Service Provider Troubleshooting Guide and Known Issues http://www-1.ibm.com/support/manager.wss?rs=475&rt=0&org=sims&doc=AA80F7D7D4E0 0DFA852564E2007E5723
  • Lotus Notes Mail Not Available as a Service to MAPI After Outlook 2000 Installation http://www-1.ibm.com/support/manager.wss?rs=475&rt=0&org=sims&doc=7970099377525 F038525698400809571
  • Fix List for Lotus Notes and Lotus Domino Release 5.0.7 Quarterly Maintenance Release (QMR) (MAILTO tags issue fixed) http://www-1.ibm.com/support/manager.wss?rs=475&rt=0&org=sims&doc=727965AE2EE5 95F185256A1B0067E8B2
• Novell Groupwise:
  • OL2000: (CW) Using GroupWise and Outlook on the Same Computer (Q197648) http://support.microsoft.com/default.aspx?scid=kb;en-us;Q197648  
  • Windows Messaging System (WMS) for NT4/NT2000 http://support.novell.com/cgi-bin/search/searchtid.cgi?/2955774.htm
  • Send Mail (MAPI) Problems w/ GW5 Integrations - TID2919502 http://support.novell.com/cgi-bin/search/searchtid.cgi?/2919502.htm
  • Download Microsoft Windows Messaging System (from Novell !) http://ftp3.novell.com/pub/allupdates/winntwms.exe
• Eudora:
  • Eudora and MAPI http://www.eudora.com/developers/mapi.html

Are There Multiple E-Mail Clients Installed?

Sometimes, problems can arise if multiple e-mail clients are installed on the same system. To check which e-mail clients have been installed:

• From the Control Panel, click Internet Options.
• Click the Programs tab.
• Typically, the program shown under E-mail is the default e-mail client. If Outlook or Outlook Express has been installed, this information may not be accurate.
• Note:  Eudora (and possibly other e-mail programs) has a configurable option that lets you specify whether it is the default MAPI client [i.e., 1) always; 2) when it is running; or 3) never].  This setting takes precedence but is not necessarily reflected correctly in this window.
• Click the drop-down arrow in the E-mail field. A list of all e-mail software that has been installed will be shown.

In situations where multiple e-mail clients have been installed, problems can arise where the last e-mail client installed overwrites other MAPI settings and DLL files of the MAPI client with which you are trying to integrate. This is particularly a problem with Outlook Express and Outlook when they are installed on top of a different e-mail client with which you are trying to integrate.When problems occur with multiple e-mail clients, we recommend the following procedures:

1. Uninstall the unused e-mail program(s).
2. Uninstall the e-mail program you are trying to use.
3. Reinstall the e-mail program you are trying to use.