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Please provide concise detailed description of any problems indicating the Nodtronics product concerned, the type and size of the computer & the operating system you are using. It is also essential that you include any error messages that appear when the problem occurs.
We at Nodtronics place our products through a rigorous testing procedure to give you the best.
Specific Products FAQ's
 
Following is a list of specific product problems experienced by Windows based programs - and the solutions. All information is published on an "AS IS" basis as set out in the disclaimer included with this page.

If you do not find the information you need, please e-mail your question direct to: Technical Support
 
Eureka's 1000 Games - Full Version
Why do some games not start or run? see details
 
Eureka’s Photo Magic click here for Trouble Shooting Guide
Usage
What is an "album"? see details
How can I change the order of the photos in an album? see details
How do I rename a photo? see details
How can I zoom and pan an image? see details
Does Eureka's Photo Magic support the clipboard? see details
What is the difference between "DUMP PHOTO" and "DELETE PHOTO"? see details
How can I set the program called when "Editor" is clicked? see details
Where is the "resize image" function? see details
How can I edit photo comments? see details
Printing
When printing "Prints", why aren't photos in the exact dimensions I selected? see details
Licensing
May I give away slideshows and screensavers created with Eureka's Photo Magic? see details
 
Games and Entertainment
When I finished the puzzles in Amazing Animals or
Exploring the Great Barrier Reef, the movie does not play.		 see details
When I run Reading & Spelling Planet Dinosaur, it freezes on the EurekaMultimedia screen. see details
Error message “MSVBVM60.dll not found” while trying to run Reading & Spelling Planet Dinosaur. see details
 
Graphics and Design Tools
Are your clipart royalty free and what are the
copyright restrictions?		 see details
There are pictures in some folders but not in others. see details
 
 
27, 500 Clip Art
How do I use the cliparts in a different program? see details
When the clipart collection starts, it states drive c: has no volume label. How do I give drive C: a volume label? see details
 
Kid's Create-a-card, Calander Maker or Kid's Colouring Book Creator
When I print from the program, I only get a border and no picture within see details
When I print from the program, I'm missing the last part of the picture see details
 
 
Why do some games not start or run?

There are two reasons why the games will not start

1. Make sure your video card drivers are up to date. Outdated video card drivers can sometimes cause problems with software. To update your video card drivers, download the latest drivers from the manufacturer's website or by doing a search on the Internet. Once downloaded, follow the manufacturer's instructions to update the video card.

If you do not know what video card you have go to Start -> Run, type in dxdiag and click ok. This will bring up the directX diagnostic tool. Click on the display tab to view information about your video card. You will be able to find the model and manufacturer details from this section.

2. Make sure your windows files are up to date. You can update the Windows files via Windows Update.

For windows 98 or ME: Click on Start -> Windows Update.
For Windows XP: Click on Start -> All programs -> Windows Update.
 
What is an "album"?
Eureka's Photo Magic organizes photos in albums. An album simply is a folder (directory) on your disk, usually in the My Documents\My Pictures folder. You can set any directory to be your album root directory where the directories for all albums are stored.
 
 
How can I change the order of the photos in an album?
Please use the menu entry File|Photo Order.
 
How do I rename a photo?
Simply edit the name in the edit field below the photo preview in the main window!
 
 
How can I zoom and pan an image?
You can zoom into a photo by placing the mouse pointer on the image and scrolling the mouse wheel. Click and hold the right mouse button to move the zoomed photo.
 
 
Does Eureka's Photo Magic support the clipboard?
You can copy the current photo to the clipboard using Edit|Copy. Then use Edit|Paste in any other application to use the photos there. Using Edit|Paste you can copy any photo from the clipboard into an album.
 
 
What is the difference between "DUMP PHOTO" and "DELETE PHOTO"?
If you dump a photo it is not visible in the album any more. But you can restore it later at any time. If you delete a photo it is moved into the computer's recycle bin and may not be restoreable. But deleting photos will save disk space.
 
How can I set the program called when "Editor" is clicked?
The application started by clicking the "Editor" button can be set using the Tools|Options command.
 
 
Where is the "resize image" function?
Use "Tools|Resize Photo" function. Also there is a "Resize" feature in the "Batch" function that processes a whole album or several or a single photo.