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Please provide concise detailed description of any problems indicating the Nodtronics product concerned, the type and size of the computer & the operating system you are using. It is also essential that you include any error messages that appear when the problem occurs.
We at Nodtronics place our products through a rigorous testing procedure to give you the best.
General FAQ's
 
Following is a list of common problems experienced by Windows based programs - and the solutions. All information is published on an "AS IS" basis as set out in the disclaimer included with this page.

If you do not find the information you need, please e-mail your question direct to: Technical Support
 
There is no sound at all? see details
All the buttons don't work when I click on them? see details
Error Message “…invalid page fault in module DIRAPI.dll” when starting the program? see details
During Installation I get an “error 112”? see details
Are your clipart royalty free and what are the copyright restrictions? see details
There are pictures in some folders but not in others? see details
Can't Create Auto-Redraw Image? see details
Path/File Access Error? see details
What's a Small Font Driver, and why do I need one? see details
Parts of the screen appear to be missing or cropped off? see details
Installation problems in general see details
"Unexpected error" screen keeps appearing see details
Sound problems in general (Win 9x) see details
Computer Freezing / Lockups see details
Error message “ ISSET_SE Caused a General Protection Fault in ... see details
Error Message “…invalid page fault in module DIRAPI.dll” when starting the program see details
 
There is no soundat all?
Usually Set-up problem, Speakers not turned on or up. Windows volume turned down. (Test sound using 'Sounds' in the 'Control Panel')
 
 
All the buttons don't work when I click on them?
Change font size in your display settings down to 'Small fonts'. Other settings such as 'Large fonts' change the hotpoints for boxes.
 
Error Message “…invalid page fault in module DIRAPI.dll” when starting the program?
1.Click START, SETTINGS and CONTROL PANEL
2. Now double click DISPLAY
3. Click SETTINGS tab
4. Change screen resolution to at least 800x600 and colour to at least 16 bit.
 
 
During Installation I get an “error 112”?
1. Click the Start button, point to Programs, then click Windows Explorer.
2. Double-click the Windows folder in the left pane of Windows Explorer.
3. Click the Temp folder in the right pane.
4. From the File menu, select Rename.
5. Type "OldTemp" and press ENTER.
6. Press the F5 key at the top of the keyboard.
7. From the File menu, point to New, and select Folder.
8. Type "Temp" and press ENTER.
9. Close all windows and restart the computer.
 
Are your clipart royalty free and what are the copyright restrictions?
Yes, as long as they are not sold separately or recompiled to form a
compilation for sale and not used as a logo or trademark, they are royalty free and
copyright is granted to use our clipart for commercial and personal purposes.
 
 
There are pictures in some folders but not in others?
Green folders represent folders that have graphics directly in them and
only need to be clicked once. Blue folders on the other hand, represent more
green folders inside that folder and therefore need to be double clicked.
 
 
Can't Create Auto-Redraw Image?
This is caused by expanded memory settings. Windows likes Extended Memory.

If your config.sys file has a line similar to this:
DEVICE=C:\DOS\EMM386.EXE RAM

You'll need to change the RAM setting to NOEMS
DEVICE=C:\DOS\EMM386.EXE NOEMS

Make sure you are running Windows in 386 Enhanced Mode.
Check this with Control Panel.
 
Path/File Access Error?
This is caused by running the game after copying it from a CD-ROM.

The files on the CD-ROM are Read-Only, therefore, the game cannot write to the high score file at the end of a game.

Select all of the game files in File Manager or Explorer.
Select File..., then Properties..., uncheck Read-Only.
 
 
What's a Small Font Driver, and why do I need one?
Small font drivers display a screen resolution of 96 DPI (dots per inch). This is the standard for PCs.

Large Font drivers were created by video companies to allow people to use higher resolutions, while still being able to read text.

Under Windows 95, you can change the size of screen fonts, without changing the screen DPI. Do so by right clicking the desktop, and selecting Properties.

If you are using large fonts, because you can't read text on screen, and should look into a better, higher quality monitor, a better video card or better lighting conditions.
 
Parts of the screen appear to be missing or cropped off?

To fix this problem you will need to change the screen resolution to 640 x 480 or use "Small Fonts" instead of "Large Fonts" with the current screen resolution.

HOW TO - Windows 95/98/NT:

  1. Click on to the "Start" button
  2. Select "Settings"
  3. Choose "Control Panel"
  4. Find and double click on to the "Display" icon
  5. Left click on to the "Settings" tab

Under the "Font" section, choose "Small Fonts" and reboot if required.

 
 
Installation problems in general
As a general rule make sure that all programs that are running in the current Windows session are all closed, this includes any programs running in the background, such as Virus scan, etc. Then un-install the program (If possible – go to "Control Panel" and then "Add/Remove Programs") and re-install the program. This is especially true for any Corel and Typing Instructor set-up problems.

To find out any programs that are running:

  1. press the "Ctrl – Alt – Delete" keys and a "Close Programs" window will appear with a listing of programs currently running.
  2. The only programs Windows need are "explorer" and "systray".
  3. Close all other programs then restart the install procedures.
  4. To close the program select that program in the "Close Programs" window then clicks on to the "End Task" button
 
"Unexpected error" screen keeps appearing
You will need to download the patch file "patch002.exe". Once downloaded, run the file by double clicking on "patch002.exe"...
 
 
Sound problems in general (Win 9x)

If you are experiencing any sound problems, you may be able to resolve the problem by adjusting the acceleration property in the Control Panel.

HOW TO - Windows 95/98:

  1. Double click "My Computer"
  2. Double click "Control Panel"
  3. Double click