Frequently Asked Questions
I get an error 6001 during installation
The error you are getting indicates an incompatible version of InstallShield is installed on your computer. To correct this issue, delete or the following folder from your computer and attempt to run the installer again:

C:\Program Files\Common Files\InstallShield\Professional\RunTime\0701

If this fails to correct the problem, we recommend you RENAME (not delete) the entire C:\Program Files\Common Files\InstallShield\ folder and try again. You may rename the folder to anything you like, but we recommend something similar to 'InstallShield-old'.
I get an "application error" when I run the program.
The error message suggests that there is a conflict between various version of these two files:

dirapi.dll
iml32.dll

Please delete these files from the "C:\Windows" or "C:\Windows\system32" folder. These files are installed as part of our software, so removing them should not affect the computer.
Installation does not start automatically
If the installation does not start automatically, you will need to run the setup manually.

1. From the desktop , click on 'My Computer' (or 'Computer' in Windows Vista).
2. If the icon for the CD/DVD ROM has changed from the "Default Icon" then double click on the icon to start the installation.

If the installation does not start, try disabling any background programs or software on your computer for the duration of the installation. Sometimes these programs can stop the set up from running. As a precaution, If you are disabling a Anti-virus program, I would recommend you disconnect any connections to the internet prior to doing this.

Could you also try clearing our your windows temp folder.

To clear the Windows Temp Folder.

1. From the Windows Desktop, double click My Computer.
2. Double click the icon for your C: drive.
3. Double click the Windows folder. You may need to click "Show files" in order to display files in this folder.
4. Double click on the Temp folder.
5. Note: If you have saved any of your personal files to the C:\Windows\Temp folder, before proceeding copy them to a different location.
6. Click Edit, Select All.
7. Click File, Delete. A dialog box will pop up. Click Yes to confirm the deletion.
8. You may be prompted "Are you sure you want delete these files?" Select "Yes To All".
9. Restart your computer

If the system does not detect the CD in the drive, you may need to return it to the store of purchase or try it on another system.
How do I run a program in compatibility mode?
To run a program in compatibility mode:

1. Right click on the program icon. A popup menu should appear.
2. Select 'Properties'
3. Click on the 'Compatibility' tab
4. Check that box that reads 'Run this program in compatibility mode for:' and use the dropdown box to select the appropriate windows version.
5. Click on 'Apply'
6. Click on 'OK'
How do I run a program as an administrator (Windows Vista)
To run a program as an administrator:

1. Right click on the program icon. A popup menu should appear.
2. Select 'Run as an administrator'.

If you wish make the program run as an administrator every time.

1. Right click on the program icon. A popup menu should appear.
2. Select 'Run as an administrator'.
3. Click on the 'Compatibility' tab.
4. Check that box that reads 'Run as an administrator'.
5. Click on 'Apply'.
6. Click on 'OK'.
Why do some games not start or run?
There are two reasons why the games will not start

1. Make sure your video card drivers are up to date. Outdated video card drivers can sometimes cause problems with software. To update your video card drivers, download the latest drivers from the manufacturer's website or by doing a search on the Internet. Once downloaded, follow the manufacturer's instructions to update the video card.

If you do not know what video card you have go to Start -> Run, type in 'dxdiag' and click ok. This will bring up the directX diagnostic tool. Click on the display tab to view information about your video card. You will be able to find the model and manufacturer details from this section.

2. Make sure your windows files are up to date. You can update the Windows files via Windows Update.

For windows 98 or ME: Click on Start -> Windows Update.
For Windows XP: Click on Start -> All programs -> Windows Update.